RETURN/EXCHANGE POLICIES

RETURN & REFUNDS

There will be no returns, refunds, or exchanges unless an error has been made with your order. In the event that an error has been made, you must contact us within 7 days of receiving your order. We will try our best to rectify the situation, but there is no guarantee. Any attempts to return/refund/exchange items after the 7 day time period expires will not be honored.

SHIPPING

All orders are shipped via USPS once the transaction has been completed and processed. If an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. If you placed multiple orders, you may receive more than one shipment. Please note: All orders are shipped Monday through Friday only during regular business hours. Our business ours are Monday-Friday 10am-4pm.

LOCAL DELIVERY

We take pride in our customer service at Cremas Creole which includes not only the quality of our products, but also the reliability of delivery. Once your order is been placed, expect to be contacted within 24-48 hours via email/text to set up a delivery date and time. In order to ensure our quality of service, we require that any cancellations or adjustments to your order be made at least 24 hours prior to your delivery.

For residential deliveries: If the recipient is not available at the time of delivery, we will call the recipient to see if it is acceptable to leave the purchase there. In the event that the recipient is unable to receive their order, the full monetary amount of the order will still be charged to the card used in your order.

For business deliveries: The delivery person will wait at the front desk, with security, or with the receptionist for your signature. If the business location is closed at time of delivery, please indicate so on your delivery request and we will wait for you to receive your delivery outside your building.